VDMX Crashing When Loading Certain Media Files

Support
1

Hello everyone,

I am facing a frustrating issue with VDMX. Every time I try to load certain media files, the software crashes. It’s really putting a damper on my projects, and I need some advice.
I am using MacBook Pro, macOS 13.2 ; VDMX Version: The latest one. Using media files mostly high-resolution videos, but it happens with other formats too
VDMX freezes and then crashes right after I load these files.

I have updated VDMX to the latest version . Tested different media formats and resolutions. Also restarted the app and my laptop. Checked for any conflicting software.
Referred Fixing Common VDMX Issues | VIDVOX Documentation aws developer associate guide but still need help.

Has anyone else had this problem?

Any solutions would be super helpful!

Thank you
nolanmaris

2

What are the codecs you are using that are causing issues.

Use Hap codecs were possible

3

Did you read the section on VDMX video codecs and unsupported media files? (It’s at the bottom)

4

Hello

Thank you, Destroythings and ProjectileObjects.

I am using H.264 and ProRes codecs. I’ll try converting to Hap and see if it helps.

ProjectileObjects, I reviewed the VDMX video codecs section, but I’ll check it again.

Thanks for the help!

Thank you
nolanmaris